ORDER POLICY
Orders can be placed by email to orders@acuqimed.com. Please include product names, your full name, shipping address, email address, phone number and if applicable (student's # / practitioner's registered #). We also offer discounts to customers who make quantity orders. Please ask for details.

If the items that you want to order are not available on our web site, please feel to email us. We'll do our best to find them for you.

SHIPPING POLICY
Delivery days may not include weekends and statutory holidays. When you place your order on weekends and statutory holidays, it may be counted as originating on the following business day.

Due to the high volume of orders we receive everyday, items on average take 1-3 business days for processing before shipment.

We ship our orders through Canada Post. All order in stock is shipped as soon as payment is received. Therefore, any alterations or cancellations may not be accepted when the items are shipped out. Once your order are shipped out shipping charges are not refundable for all shipments included cancelled or refused orders. Shipping charges will be added to your invoice. There will be fee for shipping and handling cost of $10.00 for all orders. Additional shipping cost will apply depend on shipping address and the weight of the items. Shipping is sent usually expedited, or express via Canada Post including insurance and tracking numbers. Please allow 3 days - 5 weeks for delivery depend on location. These delivery times are estimates.
Some merchandise are required a minimum order to receive free shipping within B.C. Canada only. Please see detail inside. Items that include free shipping cannot be combining with other items.

Notes: Shipping charges and handling fee are not refundable. Most shipping insurance is mandatory for all actual shipments and is included in the shipping cost. It is always the customer's responsibility to send if any defective item returns back to us freight prepaid. Shipping charges will be deducted from original price on all free shipping items returned.

Payment: We accept money orders, business and personal check. Once the check is clear your orders will be ship out immediately. There is a $35.00 penalty charge for NSF checks.

Please make payment in Canadian dollars to:

"ACUQIMED CENTRE LTD"
P.O.BOX: #78027
Vancouver, B.C.
V5N-5W1
Canada

CUSTOMS AND DUTY POLICY
USA customers, your order may be subject to duties and taxes charged by the destination country. Acuqimed Centre Ltd is not responsible for the collection or payment of destination duties or taxes and is the responsibility of the receiver. We cannot predict what the charges will be as they vary from country to country. For more information on your country's customs policy, please contact your local customs office.

OUT OF STOCK POLICY
In case if we receive your payment and your order is out of stock we will make note of the fact that you wish to order and will notify you that the item you requested is in stock. If you don't want to wait for your order we'll return your payment. Please note we will not be holding back-ordered items.

REFUND AND RETURN POLICY
All products are new. There are no refunds and no exchange policy. Please make a final decision of want you want first before ordering. Exception: If return can only apply to: Shipping damage, defective claim or shipping error: Once you receive your order and if shipping damage or if item factory defect you must report to us by email/calling within 24 hours and requesting a return Authorization Number or returned product will be refused for replacement or refund. You must also report to your nearest post office or to the carrier if the package is delivery damage. Please do not discard the original box from any damaged, defective items or error shipment. Merchandise must be returned within 14 business days of receipt of your order (for US and out of BC residence) and within 7 days of receipt of your orders for BC residence. Please return the merchandise by insured parcel post prepaid with proof of purchase receipt/invoice and including all packaging materials, inserts, manuals and all accessories. There will be no refund for shipping & handling cost.

There are warranties against factory defects on certain merchandise. Please see inside on specific items. The warranty does not cover damage resulting from accident, mishandling, dropping, misuse, abuse or lack of reasonable care or alterations. We reserve the right to refuse any replacement or refund if this occurs.
Sorry, we do not make any repairing and we also advice you not to repair if any defect item either.

PRIVACY POLICY
We will not rent, or sell your personally identifying information to third parties, or otherwise disclose it, except as necessary for provision of service or by law. We do not disclose customer contact information (such as telephone numbers or various personal identification numbers), to any third party except as required by law, or as needed to fulfill an order or deliver a product that a customer has ordered.
 

© Acuqimed Centre Ltd. All rights reserved. Disclaimers & Terms of Use